The Carline, Sure Hotel Collection by Best Western
PRIVACY POLICY
Personal Data Protection Policy of Carline, Sure Hotel Collection by Best Western
Welcome to the website https://hotel-carline.fr, managed by otelium caen 2, a hotel establishment located in Caen. The protection of your personal data is a priority for us. This privacy policy describes how we collect, use and protect your personal information.
As data controller, we are committed to respecting your privacy and protecting your personal data in accordance with the European General Data Protection Regulation (GDPR) and the amended Data Protection Act.
Definitions
– Personal data: Any information that allows you to be identified directly or indirectly (e.g. name, address, telephone number).
– Processing: Any operation carried out on personal data, such as collection, recording, use, storage or deletion.
– Data controller: The legal entity that determines the purposes and means of data processing.
– Subcontractor: Any entity that processes personal data on behalf of the data controller.
The data we collect
Data you provide to us directly
When you make a reservation or interact with our services, we collect information such as:
– Identity: first name, last name, title.
– Contact details: postal address, telephone number, email.
– Payment information: credit card number.
– Stay details: arrival and departure dates, room preferences.
– Identification data: identity card, passport.
Data collected indirectly
– Navigation information: IP address, cookies necessary for the operation of the site and for analysis purposes.
– Data transmitted by third parties: travel agencies, online booking systems.
Data processing principles
We are committed to processing your data in a lawful, fair and transparent manner. The processing of your data is based on one of the following legal bases:
– Consent: for example, subscribing to our newsletter.
– Execution of a contract: for the management of your reservation and stay.
– Legal obligations: such as the retention of invoices.
– Legitimate interests: to improve our services and provide you with relevant offers.
Data use and retention period
Your data is used to manage bookings, improve the customer experience and personalize our services. The retention period varies depending on the purposes:
– Reservation and stay: 10 years from the booking.
– Marketing and communication: 3 years after your last contact with us.
– Securing the site and property: 12 months for browsing data and 30 days for video surveillance images.
Sharing your data
Your data is accessible only by authorized personnel of Sure Hôtel Caen Mémorial and certain subcontractors, such as telephone operators and reservation services. We ensure that all our partners comply with the security and confidentiality standards in force.
Your rights
In accordance with the regulations, you have the following rights:
– Right of access: obtain a copy of your data.
– Right of rectification: correct or update your information.
– Right to erasure: request the deletion of your data.
– Right of limitation: temporarily restrict the use of your data.
– Right of opposition: oppose certain processing of your data.
– Right to portability: receive your data in a structured and transferable format.
To exercise your rights, you can contact us by mail at:
Le Carline, Sure Hotel Collection by Best Western 11 Rue Professeur Joseph Rousselot, 14000 Caen
Or by email: direction@carlinecaen.com
Policy Changes
We reserve the right to modify this policy in accordance with legislative developments. The last update of this policy dates from September 2024.
Contact
For any questions regarding this Privacy Policy, you may contact us at the following address: direction@carlinecaen.com